family liaison...

Jayne Jones is Sparkle’s Family Liaison Officer based in the Family Information Area at Serennu. Jayne has always had a connection to Sparkle and Serennu Children’s Centre through her teenage son, who has Cerebral Palsy. She is extremely passionate about promoting the services that Sparkle offer because she can relate to the difference and the positive impact that this magnificent building and wonderful staff make to individuals and families.

The Family Liaison Officer role is:
 to act as a first point of contact for all families and help with enquiries about the services and leisure activities that children and young people can access both at Serennu and within the local area
 to guide and support families to navigate the ‘system’, signpost to the correct professionals and help to co-ordinate appointments
 to offer support with form filling, such as for Disability Living Allowance
 to ensure that all families are provided with access to appropriate services at Serennu and to obtain feedback to inform service development

Jayne will also support the parent support groups that run regularly at Serennu and runs an Information Event twice a year where families can seek information from health, education, sport and voluntary sectors. They also organise drop-in sessions, where families can meet charities such as Caudwell Children and Snap face to face

Jayne also produces a regular monthly newsletter which highlights current developments at Serennu. You can sign up to receive their Newsletter by email by clicking HERE

If you have a child or young person who has a disability or developmental difficulty and live in Newport, South Torfaen or Mid/South Monmouthshire then you can contact Jayne easily:
 drop in to see Jayne when you’re next at Serennu for an appointment
 telephone on 01633 748 013, or

Jayne works Monday – Friday 9am-5pm. and is based in the Family Information Area to the right of the reception desk at the Serennu Centre.


what they say about family liaison...

"I have found Jayne is not only a wealth of information but is also prepared to help me out with sourcing information and chasing things up for me. It’s lovely to take Imogen to participate in an activity and while we are busy Jayne will take on a task on my behalf and have the answers and information ready for me before I leave the centre”
Catherine, Imogen’s Mum
"Jayne has been a great help with all the forms. I call and ask her a question and she finds out the answer and always gets back to me. She helps me chase appointments and things, relieving me from always being the one needing to do the chasing. Its lush!”
Sally, Ioan’s Mum