What is ISCAN?

The Integrated Service for Children with Additional Needs (ISCAN) is a single point of access for referrals. Each referral is discussed at a multi-disciplinary panel which include representatives from Health, Education and Social Care. At this meeting a decision is agreed as to the most appropriate service/support for that child/young person at that time. Following the decision at the meeting, an outcome letter will be sent to the referrer and parent/carer to explain the next steps.

What is ISCAN Care Co-ordination?

The Care Co-ordination team typically pick up families who fall into the following categories:

• Introduction to services
• Multiagency co-ordination
• Support with managing the intensity of appointments
• Transition between services (i.e. hospital to home)
• Transition into the area
• Breakdown in communication with services

If you would like to contact ISCAN at Serennu Children’s Centre please email: abb.iscansectorsouth@wales.nhs.uk or telephone: 01633 748003

I don’t feel my child’s school is supporting them, who can help?

The organisation SNAP Cymru can provide impartial information, advice and support on school related concerns. www.snapcymru.org

This may include Statements of Educational Needs, IEP’s, transition and appeals.

Helpline number 0808 801 0608


How can I keep up to date with things happening at Caerphilly Children's Centre?

If you would like to be kept up to date with activities, events, forums and support groups being held at Caerphilly Children's Centre and in the local area, please email lisa.george2@wales.nhs.uk or call 02920 867447 and your contact details will be included on the mailing list.

Who can help me with a DLA application?

Your local Citizens Advice Bureau are available to help complete DLA applications. To make an appointment you can contact them on 0344 477 2020 and just quote the borough where you live. They will arrange an appointment for you to see them at a convenient office for you.

There is also the Disability Advice Project (DAP) which can help with applications. Although they are based in Cwmbran, the DAP are available for all families to access, regardless of where you live. To book a meeting, please call 01633 485865 or for more information, visit their website: http://www.dap-wales.org.uk 

Family Liaison Officers are also happy to help with applications. For further information or to request assistance please contact them on lisa.george2@wales.nhs.uk or 02920 867447.

Do you have any information regarding anxiety in young people?

Below are links to various support documents that you may find of interest. You may have heard, or have tried, everything they show, but there may be a little nugget that you could get from them. Please don’t forget if you have concerns for your child/young person regarding anxiety, always speak to their school or your G.P.



Work Anxiety

Strategies for managing work anxiety

Sparkle anxiety toolkit

Kids Health

Young Minds

COVID-19 Book Of Calm

Coping With COVID-19 Isolation