What is ISCAN?

The Integrated Service for Children with Additional Needs (ISCAN) is a single point of access for referrals. Each referral is discussed at a multi-disciplinary panel which include representatives from health, education and social care. At this meeting a decision is agreed as to the most appropriate service/support for that child/young person at that time. Following the decision at the meeting, an outcome letter will be sent to the referrer and parent/carer to explain the next steps.

What is ISCAN Care Co-ordination?

The Care Co-ordination team typically pick up families who fall into the following categories:
• Introduction to services
• Multiagency co-ordination
• Support with managing the intensity of appointments
• Transition between services (i.e. hospital to home)
• Transition into the area
• Breakdown in communication with services

If you would like to contact ISCAN at Serennu Children’s Centre please email: abb.iscansectornorth@wales.nhs.uk or telephone: 01873 732732

I don’t feel my child’s school is supporting them, who can help?

The organisation SNAP Cymru can provide impartial information, advice and support on school related concerns. www.snapcymru.org

This may include Statements of Educational Needs, IEP’s, transition and appeals.

Helpline number 0808 801 0608

How can I keep up to date with things happening at Nevill Hall Children's Centre?

If you would like to be kept up to date with activities, events, forums and support groups being held at Nevill Hall Children's Centre and in the local area, please email FamilyLiaison.North.ABB@wales.nhs.uk or call 01873 732712 and your contact details will be included on the mailing list.

Who can help me with a DLA application?

Your local Citizens Advice Bureau are available to help complete DLA applications. To make an appointment you can contact them on 0344 477 2020 and just quote the borough where you live. They will arrange an appointment for you to see them at a convenient office for you.

There is also the Disability Advice Project (DAP) which can help with applications. Although they are based in Cwmbran, the DAP are available for all families to access, regardless of where you live. To book a meeting, please call 01633 485865 or for more information, visit their website: http://www.dap-wales.org.uk 

Family Liaison Officers are also happy to help with applications. For further information or to request assistance please contact them on FamilyLiaison.North.ABB@wales.nhs.uk or 01873 732712.

Do you have any information regarding anxiety in young people?

Links to various support documents that you may find of interest can be found on our resources page. You may have heard, or have tried, everything they show, but there may be a little nugget that you could get from them. Please don’t forget if you have concerns for your child/young person regarding anxiety, always speak to their school or your G.P.

Who are the Family Liaison Officers? 

Our Family Liason Officers (FLOs) are extremely passionate about promoting services and support available to children with disabilities and their families. They act as the first point of contact for all our families to help with enquiries about services and leisure activities that young people can access. Offering guidance and support, the team signpost the correct professionals and provide resources to ensure families are given access to appropriate services and assist in collecting your feedback to improve service development

Your Family Liasion Officer for Neville Hall is Sarah Painter-Sims. Please contact her on FamilyLiaison.North.ABB@wales.nhs.uk or 01873 732713.

Who are the Helping Hands Psychology Servive?

The Helping Hands Psychology Service for Children with Additional Needs is part of the wider child and family Psychology and Therapies department at Aneuren Bevan University Health Board. The service provides emotional wellbeing support to families of children with additional needs as well as post-diagnostic support, support groups workshops, and consultations.

The service can support in considering behaviors that challenge and work alongside other professionals to support a family. The service covers the whole of Gwent and has bases at all three children's centres (Serennu, Nevill Hall, and Caerphilly). The team are made up of psychologists who work closely with professionals from other disciplines within a young person's system (such as occupational therapists, speech and language therapists, nurses etc.). 

Contact them at ABB.HelpingHandsTeam@wales.nhs.uk.



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