Your first point of contact
Our Family Liaison Service

Meet, email or phone our friendly and experienced Family Liaison Officer Sarah who will be pleased to help you.


Family Liaison Service

Our Family Liaison Officers are extremely passionate about promoting the services and support that Sparkle has available. They relate to the difference and the positive impact that the service can have for individuals and families

Our Family Liaison Officers are here as a first point of contact for all families to offer guidance and provide support and resources. They can also support form filling, such as Disability Living Allowance and Grants.

Our Family Liaison Officers also co-ordinate parent support groups and workshops that run regularly at the centre and also organise family events. The events include fun activities for children and information and support for parents and carers. The latter offer an opportunity for families to seek information from Health, Local Authority, Education, Sport and Voluntary sectors.

If you have a child or young person diagnosed or undergoing an assessment for a disability or developmental difficulty and live in North Monmouthshire, North Torfaen or Blaenau Gwent, you can contact our Family Liaison Officer Sarah by phone on 01873 733176 or email

"I want to thank you for your consistent kindness and positivity, I don't know how you do it but I really appreciate it and always know where to turn if I'm not sure about something, which means a lot."

In brief, Family Liaison Officers:

  • Are a first point of contact for all families
  • Help with enquiries about services and leisure activities that children and young people can access
  • Offer guidance and support to help families navigate the ‘system’
  • Signpost to the correct professionals and provide support and resources
  • Offer support with form filling
  • Ensure families are provided with access to appropriate services and to obtain feedback to inform service development
  • Organise regular drop-in sessions where families can meet other organisations that can assist them



You can find further resources here.