Your first point of contact
Our Family Liaison Service

Meet, email or phone our friendly and experienced Family Liaison Officers Jayne and Sarah who will be pleased to help you.


Family Liaison Service

Our Family Liaison Officers are extremely passionate about promoting the services and support that Sparkle has available. They relate to the difference and the positive impact that the service can have for individuals and families

Our Family Liaison Officers are here as a first point of contact for all families to offer guidance and provide support and resources. They can also support form filling, such as Disability Living Allowance and Grants.

Our Family Liaison Officers organise regular parent support groups, workshops, and fun events for families that involve fun activities for the children and information for parents and carers. They also provide regular opportunities to seek information from Health, Local Authority, Education, Sport and Voluntary sectors.

If you have a child or young person diagnosed or undergoing an assessment for a disability or developmental difficulty and live in Newport, South Torfaen or South Monmouthshire, you can contact our Family Liaison Officers Jayne and Sarah by phone on 01633 748013 or email

"It has been such a huge comfort and a truly valued service to us as a family. It is so reassuring to know that there is someone you can call when you are feeling at a loss on how best to support your child. "

In brief, Family Liaison Officers

  • Are a first point of contact for all families
  • Help with enquiries about services and leisure activities that children and young people can access
  • Offer guidance and support to help families navigate the ‘system’
  • Signpost to the correct professionals and provide support and resources
  • Offer support with form filling
  • Ensure families are provided with access to appropriate services and to obtain feedback to inform service development
  • Organise regular drop-in sessions where families can meet other organisations that can assist them



You can find further resources here.